Salon Policies:
why do we require a card on file when booking a service?
1
We do require a card to be on file in case of a no show or if you need to cancel outside of our cancellation policy.
We do not have access to this card information at all. Our POS system keeps this payment info hidden and your card will ONLY be charged if you no show or cancel without notice. We, as a salon, have the ability to waive the cancellation fee / no show fee if client communicates with us and gives us a valid reason for missing the appointment. We have these policies in place to protect our artists income and valuable time. Because our artists are independent, they are only paid on services they preform.
What is your cancellation policy?
2
Cancellation policy: We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee.
Do you have a late policy?
3
Late policy: We understand that things happen and sometimes it is impossible to make it to an appointment on time due to unforeseen circumstances. We ask our clients to please communicate with their artist if they are running more than 10 minutes late to their appointment. If you are going to be more than 20 minutes late to your appointment, you may be asked to reschedule for a different date / time. Your artist may require a deposit to be paid to guarantee your next appointment.
What happens if my service needs to be adjusted?
4
Adjustment & Refund policy: If you have any concerns with your service, we ask that you contact us and notify your stylist within 7 days of your original appointment. We are committed to client satisfaction and, when appropriate, will gladly offer one complimentary adjustment with the original stylist who performed the service.
Adjustment appointments are intended to address reasonable concerns related to the original service and must be scheduled within the approved adjustment window. Requests made after 7 days will be considered a new service and will be subject to standard pricing.
Because service results can be affected by home care, previous history, and overall condition, we encourage clients to communicate any concerns promptly so we can best evaluate and address them. All service sales are final. We do not offer refunds for completed services under any circumstances.